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Effective Date: July 22, 2026
At Terratote, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, this Return & Refund Policy explains how eligible items can be returned and how refunds are processed.
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return, the item must:
Be returned within 30 days of delivery.
Be unused, undamaged, and in its original condition.
Include all original packaging, tags, and accessories.
Be accompanied by proof of purchase or your order number.
Returns that do not meet these conditions may not be accepted.
The following items cannot be returned or refunded unless they arrive damaged or defective:
Clearance or final sale items.
Gift cards.
Personalized or custom-made products.
Items showing signs of use, wear, or damage caused after delivery.
To start a return, please contact our customer support team before sending your item back.
Include the following information in your request:
Order number
Full name
Reason for the return
Photos (if the item is damaged or incorrect)
Once your request has been reviewed and approved, we will provide return instructions.
Please do not send items back without prior authorization.
Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
Your order number
A description of the issue
Clear photographs of the product and packaging
After review, we will provide an appropriate solution, which may include a replacement, exchange, or full refund.
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
We currently offer exchanges only for items that arrive damaged, defective, or incorrect.
If you need a replacement, please contact us and we will assist you with the exchange process.
Orders may be canceled before they have been processed or shipped.
If your order has already entered processing or has been dispatched, it can no longer be canceled. In that case, you may request a return after delivery in accordance with this policy.
If you have any questions regarding returns or refunds, please contact us.
Terratote
Email: info@terratote.shop
Phone: +123 456 789
Business Address:
2920 E. 70th St Apt 2
Long Beach, CA 90805
United States
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (PST)